UX Copywriter

The opportunity

Our client operates in the energy sector, spanning electricity generation, energy supply and customer energy solutions. The team needs clear, accessible content to help customers navigate digital services and self-service journeys. You’ll shape Dutch and English experiences across websites, portals and AI-enabled channels, working with multidisciplinary colleagues and a French UX Copywriter.

The industry

Energy businesses are balancing reliable supply with lower-carbon generation and changing customer needs. Renewable generation and electrification make flexibility, clear digital services and accessible customer information increasingly important. For UX content specialists, this creates an opportunity to make complex energy choices and self-service tasks easier to understand.

What you'll do

• Create and refine Dutch and English UX content for websites, customer portals, self-service journeys and AI-powered experiences.

• Write concise UI copy, including forms, errors, empty states and complex customer scenarios, applying plain-language, accessibility and inclusive communication principles.

• Audit existing content and improve it using customer feedback, analytics and usability testing.

• Develop and maintain guidelines, terminology, standards and reusable content patterns, safeguarding quality and consistency across channels.

• Lead stakeholder intake, translate complex requirements into clear content, and align with the French UX Copywriter and multidisciplinary teams.

What you bring

• At least five years’ experience in UX writing, content design, content strategy or a related discipline.

• Excellent Dutch and English writing, editing and proofreading skills, with experience creating content for complex digital products and customer journeys.

• Strong understanding of UX, information architecture and user-centred design, including accessibility and inclusive communication.

• Experience in multidisciplinary design or product teams, and with content governance or design systems.

• Proficiency in Figma, Jira, Confluence and Excel.

• Useful, but not essential: French; conversational design or AI-assisted experiences and content creation.

The assignment terms

• Workload: fulltime

• Location: Brussels, on a hybrid basis, with two days on site and three days working from home.

• Start date: Asap

Why Ariad?

Ariad is a digital consultancy and staffing partner helping leading organisations build the teams and capabilities they need today and for what comes next. We work with brands such as Samsung, BNP Paribas Fortis, ING, AXA, Luminus and Orange, across banking, insurance, utilities, retail and beyond. Our expertise spans digital products and customer experience, marketing and e-commerce, CRM and customer data, and the technology that supports digital transformation.

For you, that means a partner who understands your field and looks beyond your job title to see how your expertise, experience and ambitions fit the teams we help build.

Your next assignment should make good use of your expertise. We share client context and clarify expectations so you can decide whether the project fits what you want next. You remain independent while joining a community of more than 150 consultants, with personalised follow-up, quarterly events and meetups giving you people to exchange ideas with and turn to throughout your assignment.

How to apply

Interested? Apply with your CV so we can talk about your expertise, your ambitions and joining Ariad.