UX Service Designer

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about.

Ariad consultants are specialised in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.

About our role

Our client is a major player in the banking sector, leading digital innovation in Brussels. They are currently seeking a medior to senior UX Service Designer to help shape customer-centric digital solutions in their Invest domain. This opportunity allows you to transform business goals and user needs into smart, meaningful digital experiences. You will work within a multi-disciplinary digital team that blends UX, strategy, research, and design, contributing directly to the bank’s digital future. Your impact will be visible across major touchpoints like mobile, web and tablet platforms.

What you will be doing

• Your main responsibility will be to conceptualise impactful digital services and design customer journeys rooted in both business goals and real customer needs.
• Translate strategy into user journeys, design briefings and actionable scopes in collaboration with designers, researchers and stakeholders.
• Partner with internal teams across UX, marketing, technology and communications to ensure alignment and project success.
• Lead and facilitate co-creation sessions and workshops that foster clarity and innovation across teams.
• Analyse customer insights and industry trends to help evolve Belfius' digital experience in the Invest product line.
• Champion digital excellence by continuously contributing to service improvements and strategic design thinking.

What you bring

• Ambition to further develop your career in digital product strategy and service design within the financial industry.
• 5 to 8 years of solid experience in digital strategy and concept creation, with a track record of delivering impactful digital products. Experience in the Invest domain is a plus.
• Past experience in banking, fintech or complex enterprise environments is nice to have.
• You’re at your best when translating business and customer needs into clear digital concepts and actionable scopes.
• Your strengths are digital strategy, service design, customer journey mapping and stakeholder facilitation.
• Working experience with design thinking methodologies and tools such as Miro, Figma, PowerPoint/Keynote is key.
• Strong collaboration, storytelling and workshop facilitation skills are needed in this job.
• Strong communication skills (written and oral) in English, Dutch or French.

The offer

• Option for both: contractor or employee contract.
• Digital recruitment process and onboarding to the company.
• Work for a well-known banking company at national level and have an impact in its market!
• You will have the opportunity to work with a dynamic, ambitious, skilled team, and be a key player in driving fantastic user experience.
• Working from home – 2 to 3 days per week

Why become an Ariad Consultant?

• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.
• You will never be a number: we match you with projects that suit your skills and ambitions.
• Personalised follow-up & honest feedback guided by our Digital Talent Managers.
• Gain a rich community of other digital professionals at quarterly events and meetups
• Join our annual Workcation event in sunny Southern Spain
• Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others!

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!