Loyalty Project Manager

Ready for a new challenge?

Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad: 

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about.

Ariad consultants are specialized in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.

About our role: 

Our client, market leader in consumer electronics, is spearheading innovative strategies across the Netherlands and Belgium, emphasizing the importance of customer engagement through dynamic campaigns. In this role, you will play a pivotal role in the loyalty tech, promotion process and community to enhance the end-to-end customer experience.



You will lead initiatives to improve the cashback and gift-with-purchase promotion processes, ensuring minimal customer contacts and maximum satisfaction. In this role you will be part of the Loyalty team. As such, you will also be involved in project management for projects focused on the improvement various Loyalty platforms and elevating the customer experience. This role involves collaborating closely with various stakeholders including customer service, sales divisions, the platform team, and controlling.



What you will be doing

• Lead projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction.

• Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics.

• Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention.

• Collaborate with the platform team to implement new designs and adjustments to promotion and loyalty processes and platforms.

• Develop and implement an internal promotion approval process to reduce customer contacts and enhance customer experience and retention.

• Provide strategic insights and long-term vision for improving customer experience and loyalty.

• Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management.

What you bring

• 5+ years of experience in project management, with a focus on customer experience and promotions.
  
• Expertise in user experience and customer journey mapping.
  
• Knowledge of loyalty programs and strategies, with a focus on enhancing customer retention.
  
• Strong stakeholder management skills, with the ability to manage multiple stakeholders across the organization.
  
• Strategic thinker with a holistic view of customer experience and journey optimization.
  
• Excellent communication skills in Dutch and English (French a bonus).

The offer

• Work for a global market leader in consumer electronics and have an impact on its BeNeLux market!

• This position is open in Amsterdam and Brussels.

• Contractor collaboration. 12 months mission with possibilities on extensions.

• Digital recruitment process and onboarding to the company.

• Work for a well-known consumer electronics company at European level and have an impact in its market!

• You will have the opportunity to work with a dynamic, ambitious, fun, skilled team, and be a key player in driving fantastic user experience.

• Working from home 2 days per week
  
   

Why become an Ariad Consultant?

• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.
• You will never be a number: we match you with projects that suit your skills and ambitions.

• If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!

• Personalized follow-up & honest feedback guided by our Digital Talent Managers.
• Gain a rich community of other digital professionals at quarterly events and meetups
• Join our annual Workcation event in sunny Southern Spain
• Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others!