Chatbot / Conversational Design Consultant

The opportunity

This is an open application for a Chatbot / Conversational Design Consultant to join Ariad as a permanent employee and contribute within client teams. You will design clear, human-centred conversations for chatbots, virtual assistants and AI interfaces, combining strong writing with user insight, testing and collaboration across UX, technology and strategy.

Conversational AI is changing how organisations support customers and deliver digital services. Chatbots, voice assistants and generative AI are becoming more capable, while businesses focus on making these experiences useful, trustworthy and consistent with their brand. This creates an important role for specialists who can combine language, user experience, data and technology to design conversations that genuinely help people.

What you'll do

• Design user-first conversational flows for chatbots, voice assistants and AI interfaces.

• Write and refine dialogue that reflects brand voice and meets user goals.

• Partner with UX teams, developers and strategists to optimise conversational user journeys.

• Use data, testing and user feedback to improve conversation quality and effectiveness.

• Collaborate on personas, tone of voice, error handling and escalation paths.

What you bring

• At least two years’ experience in conversational design, UX writing, content design or chatbot creation.

• Experience writing clear, natural dialogue aligned with user needs and brand voice.

• Experience collaborating with cross-functional product and technology teams.

• Fluent English.

• A structured approach to balancing clarity with functionality in written content.

• Useful, but not essential: Dutch and/or French language skills.

The offer

• Permanent, full-time employment with Ariad, working within client teams.

• Access to Ariad’s client network and a diverse, collaborative professional community.

Why Ariad?

Ariad is a digital consultancy and staffing partner helping leading organisations build the teams and capabilities they need today and for what comes next. We work with brands such as Samsung, BNP Paribas Fortis, ING, AXA, Luminus and Orange, across banking, insurance, utilities, retail and beyond. Our expertise spans digital products and customer experience, marketing and e-commerce, CRM and customer data, and the technology that supports digital transformation.

For you, that means a partner who understands your field and looks beyond your job title to see how your expertise, experience and ambitions fit the teams we help build.

You join Ariad as an employee, contributing within client teams and joining a community of more than 150 consultants. Your client work helps you apply your skills and build experience, while quarterly events and meetups connect you with other professionals. Throughout your assignment, your Digital Talent Manager provides personalised follow-up, honest feedback and development guidance, giving you someone to discuss how the work is going and where you would like to develop further.

How to apply

Interested? Apply with your CV so we can talk about your expertise, your ambitions and joining Ariad.