Head of Customer Experience Investing

  • Brussels
  • Digital Project Management
  • Permanent

Are you looking for a real challenge where to inspire the whole Belgian society?

Our client, a leading financial institution in Belgium, is looking for a Head of Customer Experience for its investment offer.

As Experience Leader, here are your responsibilities:

  • You'll set up an investor journey that seamlessly connects with the wishes and needs of the bank customers.

  • Together with your team you develop a coherent set of touchpoints to offer the client an outstanding experience.

  • You will create a distinctive positioning and draw up differentiated communication plans.

  • You are expected to challenge product marketing.

  • You proactively make innovative proposals, translate them into clear creative briefings, coordinate their realisation and closely monitor them afterwards.

You are the one, if:

  • You have a Master's degree and at least 5 years of experience in communication or marketing.

  • Affinity with communication and branding is a must, experience with investment products also;

  • You put the customer first in everything you do.

  • You know perfectly how to design a streamlined customer journey;

  • You are a natural leader and can manage a dynamic and young team;

  • Thinking up a new approach? You always find the right innovative approach and you can share that creativity among the stakeholders;

  • You take care of a large product range and the associated projects.

  • You work in a precise and planned way so that deadlines are easily met.

  • In addition, you have an eye for detail, but you always keep the overview;

  • Your passion inspires.

  • You take initiative and are assertive.

  • Thanks to your contagious enthusiasm you connect all stakeholders and create support for innovation;

  • You are bilingual Dutch-French and you have a good knowledge of English;

  • Of course you are passionate about your profession. And you want to be 100% committed to the story and values of our client's brand.

Do you recognise yourself here and would you like to take a chance? Contact us! You could be just the talent we're looking for.

The offer:

  • Our client values a healthy work-life balance and give you the opportunity to work with flexible hours and from home regularly. The rest of the time you can work in a satellite office of the Bank or at their central headquarters in Brussels.

  • Attractive salary package

  • Many extralegal benefits such as group insurance, hospitalisation insurance, meal vouchers, public transport subscription, a reduction on banking and insurance products, etc.