CRM Manager

  • Antwerp
  • CRM & Automation
  • Permanent

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited to your unique skills and aspirations.

About Ariad:

  • We’re the digital consultancy & staffing firm leading A-brands in Europe, like Samsung, Carrefour, ING, Orange and MediaMarkt count on to make digital transitions happen.

  • We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about.

About our role:

Our client is a major actor in the design industry in Belgium. They are looking for a talented and passionate individual to join their E-Commerce Department as a CRM Manager. In this role, you will be responsible for enhancing brand loyalty, strengthening the brand image and increasing revenues by developing all CRM activities.

In this role, you will have the opportunity to take the lead in the development of the CRM strategy. If you are excited about using your Analytical and Data driven skills, we encourage you to apply for this exciting opportunity!

What you will be doing:

  • Develop and execute strategies to ensure our customers feel connected and valued.

  • Ensure consistent and clear communication with customers across all channels.

  • Manage a customer loyalty program and analyze its effectiveness.

  • Drive database growth and leverage customer data for insights and segmentation.

  • Personalize customer experiences and provide tailored product recommendations.

  • Work with internal stakeholders such as Marketing colleagues to ensure proper alignment on campaigns, communication and content

What you bring:

  • 3 years of relevant experience, preferably in retail (such as fashion or home-ware).

  • Strong teamwork and communication skills are essential.

  • Demonstrated project management experience is a plus.

  • Solid analytical skills with a data-driven approach.

  • Fluency in Dutch with a good level of French.

The offer:

  • Full-time employment.

  • Digital recruitment process and onboarding to the company.

  • Join a renowned Belgian Design Brand.

  • Play a key role in driving impressive digital sales growth.

  • Have the autonomy to shape your role and implement innovative ideas.

  • The office is located near Antwerp, with the option to work from home up to two days a week.

Why Ariad?

  • You will never be a number: we match you with projects that suit your skills and ambitions.

  • Personalized follow-up & honest feedback guided by our Digital Talent Managers.

  • Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others!

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!

We’d love to meet you. We have a variety of opportunities that could be the perfect next step in your career, and we’re adding to this list every day. Join us to find your fit, and be a guide through the maze of digital change.