CRM Campaign Specialist

Ready for a new challenge? Our clients are looking for a wide variety of digital talent to add to their teams. We’ll help you find a job perfect for your skills and aspirations that fits to a T.

About Ariad:

• We are a digital consultancy & staffing firm helping leading European A-brands, like Samsung, Carrefour, ING, Orange and MediaMarkt to make digital transitions happen.

• We bring together Europe’s finest talent. We develop successful teams that create digital customer experiences that people want, love and talk about.

• Our consultants are specialized in digital marketing, e-commerce, agile management, digital analytics, marketing automation and digital product design.

About our client:

Our client is a world-renowned retail company seeking a talented and passionate individual to join their team as a CRM Campaign Specialist. In this role, you will be responsible for driving customer satisfaction and loyalty through the design and optimization of Marketing automation strategies and CRM operations.

Great! Are you ready?

In this role, you will have the opportunity to make a real impact on the CRM campaigns for our customer in the Belgian market. Within the assigned CRM projects, you will develop essential customer target groups, identify needs and opportunities in cooperation with the CRM team and convert them into customer loyalty campaigns or into actionable 'go to market' projects. If you are excited about using your skills to drive customer satisfaction and loyalty, we encourage you to apply for this exciting opportunity!

What you will be doing:

• Client development strategy: Working with the CRM Campaign Manager and the CRM team, develop and implement a targeted CRM strategy and take on action plan.

• Approach CRM campaigns: Plan assigned targeted CRM campaigns, coordinate and execute in consultation with all stakeholders and the omnichannel concept to ensure an implementation in line with the predefined KPIs and guarantee their accomplishment. (E.g. Email production & follow-up: from brief to sending via SalesForce Marketing Cloud)

• Analysis: Interpret and analyze internal and external information, assess its relevance for the organization and/or make recommendations regarding obstacles and possible developments, identify opportunities and risks in the assigned process/expertise area, so that optimal knowledge of the relevant evolutions can serve as a basis for solving specific cases, problems or questions.

• Analysis & Reporting of implemented CRM Campaigns.

What you will need:

• 3 years of solid experience doing in a similar role.

• Digital and/or e-commerce experience. CRM / database experience.

• Affinity with retail industry or previous experience working in retail is a big plus.

• Strong organisational and time-management skills.

• Strong communication skills (written and oral) in French or Dutch (with a good understaing of the other language)

The offer:

• Contractor collaboration. 3 months mission with possibilities on extensions.

• Digital recruitment process and onboarding to the company.

• Work for a well-known retail company and have an impact in the Belgian market.

• You will have the opportunity to work with a diverse and dynamic team, and be a key player in driving fantastic user experience.

• Working from home - 3 days per week

What's in it for you as Ariad Consultant?

• You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.

• You will never be a number: we match you with projects that suit your skills and ambitions.

• Personalized follow up & honest feedback.

• Gain a rich community of other digital professionals at quarterly events and meetups

• Join our annual Workation event in sunny Southern Spain

• Ongoing opportunities to learn and grow professionally

• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Carrefour, Decathlon and many others!