Digital Customer Experience Manager

Our client, one of the biggest retailers in Belgium, is looking for a Digital CX Manager who can define and implement strategic projects to increase customer engagement and improve the overall customer experience.

In this role you have to co-define the digital roadmap and coordinate the implementation of strategic projects together with your team of 2 digital project managers.

Sounds great! What would I do?

• co-define the digital roadmap and implement projects to add real value to the customer

• Take ownership of and further develop the loyalty platform and customer engagement initiatives

• Coordinate and manage your team of 2 project managers and nurture cross-functional collaboration

• Drive innovation and optimization throughout the different touchpoints and customer interactions

Is this me? Yes, if you:

• Are a strong Project Manager with an obsession for digital solutions

• Are a strategic thinker with a pragmatic and solution-oriented approach

• Have an analytical mindset

• Are a strong communicator in Dutch, French and English

What’s in it for me?

• Work in a vibrant working environment where digital projects and solutions are key in the business strategy

• The possibility to grow and further develop your knowledge and career

• An attractive compensation and benefit package