Digital Customer Experience Manager

  • Brussels
  • Digital Project Management
  • Permanent

Our client, one of the biggest retailers in Belgium, is looking for a Digital CX Manager who can define and implement strategic projects to increase customer engagement and improve the overall customer experience.

In this role you have to co-define the digital roadmap and coordinate the implementation of strategic projects together with your team of 2 digital project managers.

Sounds great! What would I do?

  • co-define the digital roadmap and implement projects to add real value to the customer

  • Take ownership of and further develop the loyalty platform and customer engagement initiatives

  • Coordinate and manage your team of 2 project managers and nurture cross-functional collaboration

  • Drive innovation and optimization throughout the different touchpoints and customer interactions

Is this me? Yes, if you:

  • Are a strong Project Manager with an obsession for digital solutions

  • Are a strategic thinker with a pragmatic and solution-oriented approach

  • Have an analytical mindset

  • Are a strong communicator in Dutch, French and English

What’s in it for me?

  • Work in a vibrant working environment where digital projects and solutions are key in the business strategy

  • The possibility to grow and further develop your knowledge and career

  • An attractive compensation and benefit package