UX Service & Concept Designer

  • Brussels
  • User Experience (UX)
  • Freelance

UX Service Designer - Banking Mobile App

Mobile banking is shaking up the financial industry, its arrival signals the biggest shift ever in the way in which people manage their personal finances and it has captured the imagination of millennials becoming the first port of call for contact with their bank. Nevertheless, there is still a huge untapped market for these services as there remains a large percentage of consumers who do not have access to or perhaps simply don’t understand the benefits of digital banking. Looking ahead, the difference between competitors in the sector will increasingly be determined by the ability to create an intuitive user experience and a complete customer engagement offering, including personalised offers based on data analytics and smart usage of location-based data.

Our client a leading bank based in Brussels is looking for a UX Service & Concept Designer who loves to create usable, elegant and delightful interfaces and experiences. Your ultimate goal is to boost usability and effectiveness through designs that look and work just great.

What are your responsibilities?

  • As concept designer you will be responsible for translating the value proposition into tangible concepts, eliminating various interpretations. It is the initial big picture aiming to materialise how the product or service will address the user needs and how it will interact in our complex ecosystem of external and internal channels (web and mobile apps, advisors interfaces) .

  • Your role is to act as a ‘catalyst’ by facilitating activities with stakeholders, gathering client and business insights and needs, and transforming them into concepts using the right methodology. You bring out the best in others by fostering creativity to create innovative and feasible solutions.

  • You gather info on target users characteristics, user needs and business context via participation to regular projects meetings or benchmarking

  • You prepare user research to know more about user needs and context and test initial ideas

  • You deliver a concept report containing the details of the concept: users in scope, market & competitor benchmark, , value proposition, KPI’s, High level Schematics , MVP definition …

Are you the one? - Yes if:

  • You have proven and broad experience in concept design

  • Direct experience in Interface Design, Interaction Design, or Information Architecture roles.

  • Familiar with accessibility and usability best practices

  • Strong communication skills with the ability to articulate and defend decisions

The offer

  • Digital recruitment process and onboarding to the company

  • You would join the +25 people internal digital design team.

  • Challenging projects

  • A lot of flexibility for remote working but being available to work from their HQ in Brussels in a must.