UX Researcher

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad:

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange, and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about. Ariad consultants are specialized in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design, and digital transformation.

About our role:

Our client, a prominent leader in the banking sector in Belgium, is seeking a talented UX Researcher to join their team. This role involves creating engaging digital customer experiences for Easy Banking channels on web and mobile platforms and internal tools for both residential and professional markets. You’ll collaborate with a dynamic team of Concept and UX/UI Designers, Product Owners, and Business Analysts. This position requires excellent stakeholder management skills and offers the opportunity to drive meaningful innovation in the banking industry.

What you will be doing:

• Develop research plans and methods tailored to project goals.
• Prepare and execute user interviews and tests, ensuring readiness of materials and managing logistics such as recruiting participants and test locations.
• Analyse insights, draw conclusions, and deliver actionable recommendations to stakeholders.
• Create and maintain high-quality deliverables such as research plans, project plans, and test reports.
• Act as an ambassador for UX research, promoting its value and enhancing the competency within the chapter.
• Shape and manage research tracks for strategic projects, identifying opportunities and defining new test methods.
• Organise and maintain files and archives to ensure insights are usable in the short and long term.

What you bring:

• A Bachelor’s or Master’s degree in psychology, sociology, anthropology, Human-Centred Design, or product design—or equivalent experience.
• 3-5 years of experience in UX research, focusing on qualitative methods.
• Proficiency in diverse user research methodologies in a User Experience design context (e.g., user testing, card sorting, diary studies).
• Strong analytical skills to interpret data and present it in clear, actionable reports.
• Native fluency in Dutch or French (for interviews, test preparation, and client interactions) and fluent English (for reporting and stakeholder communications).
• Experience in Agile environments is preferred, as is familiarity with unmoderated testing techniques.
• A team-player mindset with strong communication, influencing, and stakeholder management skills.

The offer:

• Contractor collaboration: 6-month mission with a 3/5 working regime, extendable based on positive evaluation.
• Flexibility: Work at Brussels Headquarters with 2 days of home office in a 3/5 working regime or 3 days of home office in full-time regime.
• Opportunity to make a significant impact on digital customer experiences in a leading banking organisation.
• A supportive and innovative team environment with occasional travel within Belgium.

Why become an Ariad Consultant?

• Join a network of over 100 digital consultants and the Ariad staff, all dedicated to supporting each other and driving innovation.
• Be matched with projects that align with your skills and ambitions.
• Benefit from personalised follow-up and feedback from our Digital Talent Managers.
• Enjoy quarterly events, meetups, and an annual Workcation in sunny Southern Spain.
• Access ongoing opportunities for professional growth and development.

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be part of something special. Get started by sending your CV!