Senior UX & Service Designer

  • Antwerp
  • User Experience (UX)
  • Freelance

Senior UX Service Designer - Agency project

We're teaming up with an excellent digital agency in our network that is growing pretty fast. The "positive side effect of Covid", companies digitizing serivces and all their clients are coming up with requests to improve their CX/UX. Are you the type of person that enjoys working in dynamic and fast-paced environment? Keep reading!

What are your responsibilities?

  • Help clients to map out new service concepts, roadmaps, user journeys.

  • Align customers’ business strategy with service design trends.

  • Oversee every phase of the service design process.

  • Plan and conduct product research, competitor analyses and user testing.

  • Interpret data and provide qualitative feedback to the client.

  • Collaborate with product and marketing experts on projects.

  • Develop or oversee wireframes and prototypes for functionality and usability.

  • Create user stories, personas, storyboards and presentations.

  • Share your industry knowledge by hosting internal and external workshops.

  • Provide account directors with high-level budget estimates for UX services.

  • Assist UX/UI designers with their work and guide them in best practices.

Are you the one? - Yes if:

  • You have the maturity and experience to inspire colleagues and clients.

  • You have a degree in UX/service/product design and at least 5 years of relevant experience.

  • You have a foundational knowledge of UX skills and programmes (Sketch, Adobe XD, Figma or Azure) and a drive to develop these skills further.

  • You have experience in workshop facilitation and co-creation in Miro or alternatives.

  • You’re curious and empathetic. You’re open to asking the right questions and doing the hard work to get the best results.

  • You can serve as an approachable, go-to expert for junior designers and continue setting our UX benchmark high.

  • Excellent written and verbal communication skills in both Dutch and English.

The offer

  • Fast-growing agency working for big brands in Belgium across different sectors.

  • Dynamic, fast-paced project.

  • A lot of flexibility for remote working but also important to be available at the office or attend meetings with clients under requets.

  • 3 months contract + possible extensions