Group Service Manager Digital Channels

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Job category
Digital Marketing
Region
Brussels
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Meet your next mission:

Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad:

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange, and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about. Ariad consultants are specialised in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design, and digital transformation.

About our role:

Our client is a major European consumer organisation known for advocating consumer rights and protection. They are searching for a Group Service Manager Digital Channels to lead the development and management of their digital product portfolio. In this role, you will be instrumental in shaping the digital product strategy, enhancing digital channels, and elevating user experiences across Europe. This is a fantastic opportunity for someone who excels in digital product management, agile methodologies, and digital innovation. Join a collaborative, high-impact team, and make a significant difference in the European consumer landscape!

What you will be doing:

  • Digital Product Strategy and Vision:
    • Define and advocate the digital product vision, strategy, and roadmap, ensuring alignment with business goals and customer needs.
    • Conduct market research and competitor analysis to stay on top of trends, understand customer preferences, and discover opportunities for product enhancements.
    • Collaborate with diverse stakeholders, including local teams and product lines (such as Consumption, Health & Food, Legal, and Finance), to prioritise features and harmonise digital product roadmaps.
  • Digital Product Planning and Execution:
    • Coordinate the formalisation and international alignment of detailed digital product requirements, user stories, and acceptance criteria to guide the development process in Business Technology (BT).
    • Collaborate with Customer Experience experts, designers, BT, local commercial teams, and other stakeholders to ensure timely, high-quality product delivery.
    • Introduce agile methodologies to plan and manage product releases, sprints, and backlogs effectively.
    • Continuously monitor and analyse product metrics, user feedback, and market trends to enhance product performance and user satisfaction.
  • Team Leadership and Collaboration:
    • Lead a team of Digital Experts, providing guidance, mentoring, and support for their professional growth.
    • Foster a collaborative and innovative environment within the digital product team and with local teams and departments.
    • Coordinate and align product efforts across multiple teams, facilitating efficient communication, prioritisation, and cross-functional collaboration.
  • Stakeholder Management:
    • Engage and communicate with local teams, including executives, to gather input and ensure alignment on their digital vision and roadmap.
    • Build strong relationships with local and group stakeholders, advocating for customer-centricity while balancing business objectives.

What you bring:

  • Bachelor's or Master's degree in a relevant field (e.g., Business, Computer Science, Engineering).
  • 5+ years of experience as a Product Owner/Manager or in a similar digital product role.
  • Exceptional communication and stakeholder management skills, with the ability to navigate a complex international environment.
  • Proven track record of delivering digital products and driving product strategy successfully.
  • Strong leadership and team management skills, with the ability to inspire and motivate teams.
  • Analytical mindset with experience in data analysis, market research, and data-driven decision-making.
  • Solid understanding of digital technologies, including web and mobile applications, UX/UI design, and data analytics.
  • Proficiency in agile methodologies, product management principles, and user-centred design.

The offer:

  • Contractor collaboration with long-term contract.
  • Digital recruitment process and onboarding to the company.
  • Opportunity to work for a renowned European organisation, impacting the market on a national and international scale.
  • Join a dynamic, ambitious, and skilled team and play a key role in driving an outstanding user experience.
  • Hybrid work

Why become an Ariad Consultant?

  • Join an impressive network of over 100 digital consultants and the Ariad staff, all dedicated to helping each other succeed and drive innovation.
  • You will never be just a number; we match you with projects that align with your skills and ambitions.
  • Receive personalised follow-up and honest feedback from our Digital Talent Managers.
  • Become part of a vibrant community of digital professionals at quarterly events and meetups.
  • Participate in our annual Workcation event in sunny Southern Spain.
  • Enjoy ongoing opportunities to learn and grow professionally with support for personal and professional development.
  • Access to leading A-brands in Europe, including Samsung, ING Bank, Carrefour, L’Oreal, Decathlon, and many others.

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don’t miss out on the chance to join a top-notch team and be part of something special. Get started by sending your CV!

Apply now

Join a top-notch team and be a part of something special

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At Ariad, we believe that building teams that represent a variety of backgrounds, perspectives, and skills is critical to our success and the success of our clients. We consider candidates based on hard and soft skills, experience and business needs. *Excited about this role, but your experience and skills don’t align perfectly? Apply anyway! You may be just the right fit for this or other roles.

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