CX Specialist

Ready for a new challenge?

Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.

About Ariad

• We’re the digital consultancy & staffing firm leading A-brands in Europe, like Samsung, Carrefour, ING, Orange, and MediaMarkt count on to make digital transitions happen.
• We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about.

About our role

Our client is a leading player in the educational industry, dedicated to delivering innovative learning solutions. As the education sector rapidly evolves with digital transformation, customer experience has become a crucial differentiator. To strengthen their focus on customer satisfaction and journey optimization, they are looking for a Customer Experience Specialist.

As a CX Specialist, you will drive the CX strategy, map and enhance the customer journey, and implement initiatives that improve overall customer satisfaction and business performance. You will be a key figure in fostering a customer-centric mindset across teams, ensuring that CX principles are embedded in the company culture.

What you will be doing

• Develop and implement a company-wide CX plan based on CX audits, customer feedback, market research, customer journey mapping, and other relevant data.
• Translate insights into actionable improvements and drive measurable impact on customer satisfaction.
• Lead cross-functional task forces to ensure successful execution of CX initiatives.
• Organize training sessions, internal campaigns, and initiatives to integrate customer-centric thinking into the company culture.
• Monitor CX KPIs (cNPS, CES, CSAT) and qualitative feedback, continuously optimizing the CX plan and its improvement actions.

What you bring

• Bachelor's or Master’s degree in Marketing, Communication, Business Administration, or equivalent experience.
• Solid experience in CX or project management, working with CX methodologies like Design Thinking, Customer Journey Mapping, or Feedback Loops.
• Experience with methodologies like PRINCE2, Agile, or similar frameworks.
• Ability to interpret data, CX KPIs, and customer feedback, translating them into targeted improvement actions.
• Experience with Salesforce Sales/Marketing/Service Cloud, Power BI, Analytics, and CRM systems is a plus.
• Ability to clearly translate CX insights into concrete actions and engage teams in improvement processes with a customer-focused mindset.
• Language skills: Dutch (C1), English (B2), French (B1).

The offer

• Full-time, permanent contract in a people-oriented company culture where collegiality, sharing & caring are core values.
• Work fora European leader in education, focusing strongly on innovation and customer-centricity.
• Join a well-established and respected brand in the education market that you can proudly represent.
• Attractive salary & benefits – Including numerous extra-legal advantages and continuous training opportunities.
• Modern, spacious, and flexible office in Berchem, easily accessible and designed for both productivity and relaxation.

Why Ariad?

• You will never be a number: we match you with projects that suit your skills and ambitions.
• Personalized follow-up & honest feedback guided by our Digital Talent Managers.
• Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon, and many others!

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!