Digital Communication PM

  • Brussels
  • Digital Project Management
  • Freelance

We're hiring a Digital Communication Project Manager! Work for a leading banking company that is a reference in the industry.

You will work in the Customer Communication project team. This team works on the communications to and from the customer via Push Notifications, bank mail, e-mail, SMS and PDF documents. This concerns both one-to-one communications and large mass shipments (digital and paper). The projects concern optimizations & updates of the platforms on which these shipments run, as well as setting up new shipment processes, monitoring them and making documents available to the customer. The team also works on new communications set up in the context of projects.

Your challenge

As project leader you are part of the Customer Communication Project team where several project leaders contribute to the development of customer communications. You bear end to end responsibility for the development of projects and ensure consistency across the various domains. Your challenge will be to continuously improve the customer experience and increase business value.

What are your responsibilities? :

  • You are responsible for the planning, coordination, and follow-up of the projects in function of the realization of the set timing and budget: you monitor the status, the project progress, the cost evolution and the further planning.

  • You identify possible project risks and, if necessary, work out 'emergency scenarios'.

  • You ensure consistent project updates and reports to the management team.

  • You take on a motivating, advisory and facilitating role with regard to the various stakeholders, ICT and test departments and work closely with them.

  • When assessing the users' needs, you work together with the UX-team, Feature Designers, Communication and Business Experts, among others.

  • You ensure a smooth collaboration between implicated teams (Data, Customer Experience, Digital Communication, Marketing, IT, Testing, alongside various external suppliers)

Is this you? Yes if:

  • You have relevant successful project experience (classic and agile).

  • You are an analytical thinker and customer and solution oriented. A real problem solver who is resilient and who remains calm even in stressful situations.

  • You are a strong communicator (both verbally and in writing and in both national languages) who can efficiently interact with all levels and departments within the company

  • You have top notch organizational skills and can provide clear status review for various audiences

  • You fit in an organization with the values: commitment, open minded, respect, team spirit, entrepreneurship and professionalism.

The offer

  • 3 months freelance collaboration. Based in the Brussels area (hybrid work possibilities)

  • Be part of Ariad, a fast-growing company in scale-up phase within an international structure. Join a community of nearly 100 consultants and employees.

At Ariad, we believe that building teams that represent a variety of backgrounds, perspectives, and skills is critical to our success and the success of our clients. We consider candidates based on hard and soft skills, experience and business needs. *Excited about this role, but your experience and skills don’t align perfectly? Apply anyway! You may be just the right fit for this or other roles.