Customer Experience Manager

  • Brussels
  • CRM & Automation, Marketing Automation

Can you create a flawless Customer Experience for a global Automotive brand?

Our client, one of the top brands in Automotive, is looking for a CX Manager to bring a future proof & digital strategy to the company.

Your challenge?

In this role you will focus on Customer Experience as customer-centric is key! You will focus on developing a long-term Digital strategy within an omni-channel context and give suggestions on evolving technology. Some of your responsibilities include:

  • Lead the Digital Transformation throughout the whole company

  • Create and implement their Customer Experience strategy

  • Customer Journey mapping & Translate touchpoints into actions and omni channel campaigns

  • Lead and grow the digital team

  • Customer Segmentation and execution on different channels

  • Reporting and suggestions for digital improvement to Marketing Director & Board

Is this you? Yes if:

  • You have +5 years of experience in a Digital Marketing capacity

  • Great knowledge of CRM (Salesforce), Marketing Automation, SEA and SEO.

  • You have proven people management skills in a digital context

  • Project, Stakeholder and Change Management

  • You are fluent in Dutch or French and English

  • You have an analytical mindset

What’s in it for you?

  • Be their digital ambassador and lead them into first steps towards marketing automation

  • Have real impact on a change in a global company