NPS Specialist

  • Brussels
  • Data & Analytics

Freelance project in (NPS) Data Analytics

Our client a leading financial institution in Belgium with offices in Brussels is looking for a data minded professional to work in the Benchmarking & Customer Insights department.

Your challenge

You will support on the analysis and management of the Net Promoter Score. You will take over part of the tasks currently carried out by members of the Customer Insights team. This is a position with an interesting learning path, in the first few months, you will be trained by shadowing one or several team members

What are the responsibilities? :

Play a major role in managing the Net Promotor Score (NPS) surveys in the currently used tool

  • Handling, controlling, analysis and upload of employee files every month (mostly via Excel)

  • Design (content and format), analysis and controlling of client selection files for new NPS surveys

  • Programming of new surveys

  • Testing of surveys : define test scenarios & carry out tests

  • Handling of selection & survey data : prepare files for analysis, carry out simple statistical analysis (frequency tables, cross-tabulations …) in Excel and SPSS

  • Optimisation of processes: review current processes & suggest improvements (e.g. automatization)

Act as contact person for the migration of the NPS surveys to the new tool è interactions with all parties involved in the migration (IT, the new software provider ...) :

  • Answer questions of the teams in charge of the migration on the AS IS flow in the current tool

    • Build up a detailed knowledge of the AS IS flow in particular re. selection files (structure, content, selection criterias)

    • Be able to explain past choices

    • Maintain an up to date documentation of the AS IS flow in the current tool

  • Contribute to the reflection re. the TO BE flow in the new tool

    • Identify what is optimal (can be migrated without change)

    • Identify what could/should be improve

Are you the one? - Your profile

  • You are able to understand documents in and meetings held in English, French and Dutch

  • You have at least 5 years of experience working on related projects

  • You have a top level working with Excel (knowledge of macro’s/visual basic is a plus) and understanding Data files

  • Knowledge of SPSS is a nice plus

  • Your have an analytical and solution oriented mindset

The offer

  • Full time, freelance assignment (9 months). Starting date: 1st of September

  • Competitive daily rate

  • Benefit from our large network. Be part of some of the biggest Digital teams in BE.