UX Lead

  • Brussels
  • User Experience (UX)
  • Permanent

We're looking for a UX Lead for our client in the insurance sector

Our client has the ambition to be the reference player in the healthcare field by offering a great customer experience and close service to its members.

We're looking for an enthusiastic UX Lead to join a talented eBusiness team of 15 people who manage the digital channels of our client. This team has a clear purpose, to envision the changes that will take place in the future of the insurance sector and ideate new ways to bring innovation and improve the quality of the services of the company.

Your challenge

You will be a pioneer and content catalyst with the mission of building a strong UX culture in the company. This means that at the beginning you will have to explain and communicate to different stakeholders the benefits of implementing Design Thinking in their processes. Further, you will combine strategic work with hands-on design work, improving the architecture and look and feel of the interfaces.

You will:

  • Evangelize User Experience Design and Design Thinking across the organization.

  • You will develop the UX strategy, proactively testing hypothesis and implementing research initiatives.

  • You will lead a small team of designers, establishing priorities in collaboration with the eBusiness team.

  • You will ensure the consistency of UX/UI Deliverables.

  • You will coach and train the design team based on their needs and experience to consolidate solid UX principles in the team.

  • Reporting & Kpis: You will define clear UX performance targets for the digital channels of the company and in line with their strategic ambitions.

Are you the one? - Your profile

  • You put the customer first by providing and excellent customer experience.

  • You're a true team player with a first experience managing a team or with the ambition to take this responsibility.

  • Ideally you have fluency in English, Dutch and French.

  • You have a solid background as UX Designer (min 5 years) with experience participating in strategic projects.

  • You are able to handle stress easily and consider every goal as a challenge.

The offer

  • An interesting function in a dynamic and innovative working environment.

  • A company that invests in your future and offers interesting training programmes.

  • Full.time contract as employee of the company. You will benefit from an attractive salary with a wide range of benefits and extra legal benefits.